How to Get Rid of a Bad Review on Google

Before buying your products or using your services, people read reviews about your concern. They look at positive and negative reviews to help determine if they'll become your next customer.

Just what do you do if you have reviews on Google you don't want?  Is there a way how to delete a review on Google?

On this folio, we'll tell y'all how to remove Google reviews from your Google Business Profile. Plus, we'll provide steps you can accept to remove bad Google reviews without removing them.

If you need help managing negative reviews, scan our review management services today!

How to remove Google reviews posted past others

When someone leaves a negative review on your Google Concern Profile, your firsthand reaction is to delete the review. You don't want people to say bad things almost your company because you're worried about how it will bear upon your reputation. Unfortunately, removing Google reviews isn't equally uncomplicated as going to your profile and deleting them.

Google doesn't give companies the option to delete negative reviews because all feedback, both positive and negative, helps maintain authenticity.

People rely on reviews when deciding whether to make a purchase.

Not surprisingly, 80% of people say online reviews take changed their minds about a purchase.

Reviews have a substantial impact on the buyer'due south journey, so Google doesn't allow you to remove bad reviews from your Google local list. The only time you may become a bad review removed is when it'southward a fake review.

How to remove fake Google reviews

Google lets you delete fake Google reviews, but they must cheque the review first. To report a fake Google review, follow these steps:

1. Go into your Google Business organisation Contour account
2. Choose "Reviews" from the left-hand card
3. Select the simulated review
4. Click on the 3-dotted bar in the right corner
5. Click "Flag equally inappropriate"

By post-obit this process, you lot'll get the reviewer's feedback sent to Google. Google tin can and so evaluate it to see if the review is fake.

If you're looking for a more direct way to remove fake Google reviews, contact Google directly.

1. Go to your Google Business Profile dashboard and find "Support" in the bill of fare.
2. From that point, y'all can talk with Google via phone, chat, or email.

This option allows you to make it contact with Google faster to remove the review.

Google will non remove the review if it is an authentic experience past a real user. Even so, if it's a genuine review that wasn't meant for your business organisation, you can still appeal to have information technology removed.

For steps on how to remove negative reviews, jump to the adjacent department!

From ane-star to 4-stars: How to remove Google reviews without actually removing them

Removing negative Google reviews isn't as unproblematic as deleting them. If the reviews are authentic, you have to accept an alternative approach to "remove" those reviews. The best thing you lot tin do is address the reviewer and try to ready the situation.

Let'south have a look at five steps you tin can take to remove Google reviews posted by others.

i. Don't react negatively

When yous kickoff receive a negative review, your initial reaction may exist to lash out at the person who left the review. You're passionate about your business, so it'south like shooting fish in a barrel to become upset when people say bad things about your company.

The outset footstep in handling negative reviews, all the same, is not to react negatively.

If you react badly to someone's review, it volition only brand your business look worse. People will see your concern equally unprofessional.

Information technology also leaves people feeling skeptical about your visitor because you don't acknowledge problems with your products or services. Equally yous tin can see from this example, the possessor's response was passionate and angry. While information technology may have felt good for the owner, this response leaves a lasting negative impression on the customer and causes others to view that business negatively.

To prevent more negative Google reviews, don't react negatively to feedback from your clients.

Remember — bad reviews happen and aren't the end of the world! It'south common to have a mix of negative and positive reviews.

People trust your profile more when you accept positive and negative reviews because your profile appears more genuine. If you merely had v-star reviews, people would remain skeptical equally to whether the comments were authentic.

People intendance about others' negative experiences, but they intendance more than near how yous handle those negative experiences.

Then, accept a jiff and get prepare to address the negative feedback positively. Remember, in that location are best practices for responding to negative reviews.

2. Evaluate the review

If y'all want to know how to remove Google reviews, showtime by evaluating the review.

First, institute that the review is accurate.

Sometimes you lot'll get false reviews from competitors or people who never interacted with your business. You lot may even get reviews that aren't for your company, like this example of someone leaving a review about a haircut on a florist's Google profile! For reviews that announced fake, follow the earlier steps above on reporting and flagging simulated reviews.

Fifty-fifty if you retrieve the review is imitation, you should compose a response.

It takes Google time to remove false reviews, ranging from five days to as many as 20 days. In that time, you could have dozens of people viewing your profile who don't know that the review is fake.

Whether authentic or imitation, check the review's content. Try to verify that the person filing the complaint was an bodily customer.

You may have a record of their buyer's journey that can assistance you evaluate their experience better.

Look at the situation described in the review. You'll desire to take notes on the details so yous can compose a genuine response.

Once you lot've evaluated the negative Google review, you'll write your response.

3. Compose a 18-carat and straightforward response

The next step to remove Google reviews posted by others involves composing an honest reply. You must make your customers feel heard. Keep your response brief, merely ensure you admit their problem.

It's also ideal that you respond to these reviews quickly.

Typically, yous'll want to answer to a negative review inside 24 hours of its posting. A fast response shows dedication to providing the best customer service. Don't have the time to dedicate to responding to reviews?

Utilise review direction services, which tin help you stay on pinnacle of and answer to all your negative and positive reviews.

If y'all desire to handle review management on your own, follow these steps for providing a genuine and straightforward response:

• Own up to the complaint

If you want to know how to remove Google reviews posted by others, starting time by owning the claim. Don't pretend like it didn't happen or that it isn't valid. If you don't take responsibility for the complaint, it will only make customers angrier with your company.

• Apologize

Fifty-fifty if information technology'southward non your fault, apologize for the negative feel. Don't blame the reviewer or accuse them of lying. Apologizing for the faulty product or poor feel goes a long style in removing negative Google reviews and turning them into positive ones.

Remember — sometimes, people desire you to recognize their consequence and feel heard. A simple apology goes a long fashion in showing these customers that you listen to them and recognize their negative experiences.

• Offering a solution

People want your visitor to have action when they take a negative feel. If you want to know how to remove Google reviews that share a bad experience, offering a solution to the person's trouble.

Whether it's a solution or reconciliation, you must effort to gear up the situation.

Don't leave a comment like, "We're lamentable this happened," and that's it. Offering solutions or opportunities to fix the situation.

When y'all offering solutions, follow upward with them.

Don't make empty promises and say you're going to have action and then do aught. Follow through to help remove negative reviews from your profile.

You must offer fixes for your futurity customers to see.

They want to know how you handle a dissatisfied customer. If you're providing solutions and reconciliation, these prospective clients will feel more comfortable choosing your business organisation.

4. Fix the situation

If you want to know how to remove Google reviews that negatively affect your business concern, gear up the situation. This part is the hardest for companies because it often requires evaluating your process, products, or customer service to make changes.

It'southward hard to acknowledge when a problem is your organisation's fault, only if you lot keep getting negative reviews about the same outcome, it's time for change.

Let's say you're a coffee mug company and sell insulated travel mugs. People buy them and go on leaving reviews about how your java mugs are cheap considering the hat never stays on, causing constant spills.

If multiple people have the same experience, yous need to review and improve your products. This approach saves y'all time in the long run, too.

In this instance, improving your travel mug to accept a secure lid leads to less negative reviews and, potentially, more sales. Improving your process or products is well worth the investment because it leads to a more than positive experience and a healthier bottom line.

The same process applies if you offering services.

If people get out reviews and proceed saying that they feel scammed about your pricing, you may need to alter how yous present pricing on your website and to clients.

5. Stay vigilant with your reviews

If you want to know how to remove bad reviews from Google local, stay on top of your reviews. You can't remove Google reviews if you aren't on top of them. Bank check your local list oftentimes to see if you're getting new reviews.

When you lot're proactive virtually your reviews, you lot build a better reputation for your business.

People volition come across that yous have the time to accost problems and help solve issues.

This vigilance can encourage previously dissatisfied people to change their reviews, too, because you're on top of their business organization and willing to solve it fast.

By staying alert and resolving issues fast, you'll assistance remove Google reviews posted by others that highlight your business negatively. While this approach won't remove all negative reviews, information technology volition help y'all plow unhappy customers into happier ones.

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Need help managing your reviews on Google?

At present that y'all know how to remove Google reviews, you lot tin can start taking control of your Google Business organization Contour profile and you can work on farther optimizing GBP to get better ratings. By managing negative reviews and offering solutions, you can turn negative reviews into positive ones for your company.

At WebFX, nosotros can aid you lot manage your review profile.

With our squad of over 450 experts, nosotros'll help you manage your reviews and respond to negative feedback.

With our review direction services, you'll get everything you need to help you stay on top of your reviews.

If y'all're ready to start getting the most out of your Google reviews, contact the states online or call us today at 888-601-5359 to speak with a strategist!

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Source: https://www.webfx.com/blog/seo/how-to-remove-google-reviews/

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